tng99 takes the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect from Malaysian players, why we collect it, how we use and protect it, and the rights you hold over your own data. Please read this document carefully before using the Platform.
These cards summarise the most important data privacy principles applied by tng99. They do not replace the full Privacy Policy — please read the complete document below.
We collect registration details, identity verification documents, payment transaction records, device and browser information, and gameplay activity logs. We collect only what is necessary to operate the Platform, process payments, and comply with our legal and anti-money laundering obligations.
tng99 does not sell your personal data. We share data only with payment processors, identity verification services, regulatory and law enforcement authorities (where legally required), and platform hosting providers — all under strict contractual confidentiality obligations.
All data transmitted between your device and the Platform is encrypted using 256-bit SSL/TLS. Sensitive personal data and payment information are stored in encrypted, access-controlled environments. Our security practices are reviewed regularly against international standards.
You have the right to access, correct, export, and request deletion of your personal data. You may also object to certain processing activities or withdraw consent where processing is consent-based. Requests are handled within 30 days of receipt via our support channels.
tng99 uses essential cookies required for Platform operation, performance analytics cookies, and session management cookies. We do not use third-party advertising tracking cookies. You may adjust non-essential cookie preferences through your browser settings at any time.
Account and transaction data is retained for a minimum of five (5) years from account closure, in line with international AML record-keeping requirements. Data no longer required for legal or operational purposes is securely deleted or anonymised in accordance with our retention schedule.
This Privacy Policy ("Policy") is issued by tng99 ("tng99", "the Platform", "we", "us", "our") and applies to all personal data collected, processed, stored, and shared in connection with your use of the tng99 website at https://tng99.cam and all associated services, products, and features accessible through the Platform.
tng99 is committed to handling your personal data with transparency, integrity, and in accordance with applicable data protection principles. This Policy is designed to give you a clear and honest account of our data practices so that you can make informed decisions about your use of the Platform.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which contain additional provisions relevant to how your information is used in the context of account management and player protection.
By creating an account on tng99, depositing funds, placing a bet, or otherwise using the Platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and contact our support team to arrange Account closure.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
tng99 collects personal data from you directly (information you provide), automatically (information generated by your use of the Platform), and from third parties (including payment processors and identity verification providers). The categories of data we collect are set out below.
When you create an account on tng99, we collect the following information:
To comply with our anti-money laundering obligations and to verify the age and identity of all players, we collect:
In connection with deposits, withdrawals, and gameplay activity, we collect:
Automatically collected when you access the Platform:
When you contact tng99 via Live Chat, email, or WhatsApp, we retain records of:
tng99 processes your personal data only where a valid legal basis exists. The primary legal bases relied upon are as follows:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (the Terms & Conditions agreement between tng99 and the Player) |
| Identity verification (KYC) | Legal obligation (AML compliance requirements under our operating licence) |
| Processing deposits and withdrawals via Malaysian payment methods | Performance of contract; legal obligation (financial record-keeping) |
| Detecting and preventing fraud, money laundering, and prohibited conduct | Legal obligation; legitimate interests (protecting the integrity of the Platform) |
| Responsible gambling monitoring and intervention | Legal obligation; legitimate interests (player welfare) |
| Platform performance analytics and security monitoring | Legitimate interests (maintaining Platform availability and security) |
| Customer support communications | Performance of contract; legitimate interests (service quality) |
| Sending promotional communications and bonus offers | Consent (opt-in at registration or account settings); legitimate interests where permitted |
| Compliance with court orders or law enforcement requests | Legal obligation |
tng99 uses the personal data we collect for the following specific purposes:
To create and maintain your tng99 Account, authenticate your identity at login, process your deposits and withdrawals via your nominated Malaysian payment method, track your betting and gaming activity, and provide account statements and transaction history.
To verify that you are aged 21 or above and that you are who you say you are, in compliance with our anti-money laundering obligations and responsible gambling commitments. KYC data is also used to screen against sanctions lists and politically exposed persons (PEP) databases where required by our operating licence.
To process your financial transactions through Malaysian payment channels including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (via Maybank, CIMB, Public Bank, Hong Leong, RHB, and other participating banks), and cryptocurrency rails. Payment data is transmitted to our payment processor partners under strict data processing agreements.
To detect, investigate, and prevent fraudulent activity, money laundering, duplicate account creation, bonus abuse, and any other prohibited conduct under our Terms & Conditions. This includes automated screening of transaction patterns and, where appropriate, manual review by our compliance team.
To monitor gameplay behaviour for indicators of problem gambling, to enforce player-set deposit limits and loss caps, to manage cooling-off periods and self-exclusion requests, and to provide relevant responsible gambling information and referrals where our systems identify a player who may be at risk.
To respond to your support queries, resolve account disputes, process complaints, and maintain a record of your interaction history with our support team to improve service quality and continuity.
Where you have provided consent, tng99 may use your email address or registered mobile number to send you information about promotions, bonus offers, new games, and other Platform updates that may be of interest to you. You may withdraw your consent to marketing communications at any time by updating your Account notification preferences or by contacting our support team.
To analyse aggregate, anonymised usage patterns on the Platform in order to improve game selection, page performance, mobile interface design, and overall user experience. Analytics data is processed in a form that does not identify individual players wherever possible.
tng99 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your personal data only in the limited circumstances set out below, and only to the extent necessary for the specified purpose.
To process your deposits and withdrawals, we are required to share relevant financial and identity data with our payment processor partners. These include e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay), DuitNow and FPX banking network participants, and cryptocurrency exchange and custody service providers. All payment partners are bound by contractual confidentiality obligations and industry-standard security requirements.
We engage specialist third-party KYC and identity verification service providers to assist with the verification of identity documents and the screening of players against sanctions and PEP databases. These providers act as Data Processors under written agreements that restrict their use of your data to the stated KYC purpose only.
tng99 uses third-party hosting, cloud infrastructure, and technology service providers to operate the Platform. These providers may process limited personal data as part of service delivery (for example, server logs containing IP addresses). All such providers are contracted as Data Processors and are prohibited from using Platform data for their own purposes.
tng99 will disclose personal data to regulatory bodies, law enforcement agencies, or courts where we are legally obligated to do so by court order, regulatory direction, warrant, or other binding legal process. Where permitted, we will notify affected players of such disclosure requests.
In exceptional circumstances where tng99's responsible gambling programme identifies a player as being in acute need of external support, we may share limited contact information with licensed responsible gambling support organisations, subject to the player's prior consent or where permitted by applicable law in the interests of player welfare.
tng99 operates internationally and your personal data may be transferred to, stored in, or processed in jurisdictions outside of Malaysia. This may include jurisdictions in which data protection laws differ from those applicable in Malaysia.
Where we transfer personal data outside of Malaysia, we take appropriate safeguards to ensure that your data is protected to a standard equivalent to that required under applicable data protection principles. These safeguards include:
You may request further information about the specific safeguards applied to international data transfers by contacting our support team at the details set out in Section 14 of this Policy.
tng99 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to our legal obligations to retain certain categories of data for specified minimum periods.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML legal obligation |
| KYC identity documents | Duration of account + 5 years post-closure | AML legal obligation |
| Financial transaction records | Minimum 5 years from transaction date | AML and financial record-keeping obligations |
| Betting and gameplay activity logs | Duration of account + 3 years post-closure | Dispute resolution; responsible gambling monitoring |
| Customer support communications | 3 years from date of last interaction | Legitimate interests (service quality and dispute resolution) |
| Technical and device logs | 90 days | Security and fraud prevention |
| Marketing consent records | Duration of consent + 3 years | Legal obligation (consent records) |
Upon expiry of the applicable retention period, personal data is permanently deleted from active systems and securely purged from backup archives in accordance with tng99's data disposal procedures. Where complete deletion is not technically practicable within a specific timeframe (for example, in respect of encrypted backup archives), the data is rendered inaccessible until the next scheduled deletion cycle.
tng99 uses cookies and similar tracking technologies to support the operation of the Platform, to analyse performance, and to personalise your user experience. This section explains how we use these technologies and how you can manage them.
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits, maintain session state, and store preferences. Cookies do not contain executable code and cannot carry viruses.
| Cookie Category | Purpose | Can Be Disabled? |
|---|---|---|
| Essential / Strictly Necessary | Required for Platform operation — session management, authentication, security tokens, and load balancing. The Platform cannot function without these. | No — required for Platform access |
| Performance & Analytics | Anonymised data on page load times, error rates, navigation paths, and feature usage. Used to improve Platform performance and user experience. | Yes — via browser settings |
| Functional / Preference | Remembering your language preference, display settings, and recently visited game categories to personalise your experience. | Yes — via browser settings |
| Fraud Prevention | Device fingerprinting and session monitoring to detect suspicious access patterns, duplicate account attempts, and fraud indicators. | No — required for security |
You may adjust your cookie preferences through your browser settings at any time. Please note that disabling non-essential cookies will not affect your ability to access the core Platform. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Safari, Firefox, and Samsung Internet (the browser most commonly used on Malaysian Android devices).
tng99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following controls:
In the event of a personal data breach that is likely to result in a risk to affected individuals, tng99 will notify affected players without undue delay — and in any case within 72 hours of becoming aware of the breach — providing information about the nature of the breach, the categories of data affected, and the steps taken to mitigate its impact. Affected players will also be advised of any recommended protective steps they should take.
As a player on the tng99 Platform, you hold the following rights in respect of your personal data. These rights may be exercised by contacting our support team through the channels set out in Section 14. We will respond to all valid requests within 30 calendar days of receipt.
You have the right to request a copy of the personal data that tng99 holds about you, together with information about how it is being used and with whom it has been shared.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. Minor corrections (such as updating your contact number) can be made directly through your Account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. Note that we may be unable to delete certain data where we have a legal obligation to retain it (e.g., AML records).
You have the right to object to processing based on legitimate interests, including profiling. You may also withdraw consent to marketing communications at any time without affecting your ability to use the Platform.
You have the right to request that tng99 restrict the processing of your personal data in certain circumstances — for example, while we verify a rectification request or assess an objection.
Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format, and to have it transmitted to another controller where technically feasible.
To exercise any of the above rights, please contact us as described in Section 14. We may need to verify your identity before processing your request to protect against unauthorised access to your data.
tng99 is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from, or provide services to, any individual under the age of 21.
During the account registration process, all applicants are required to confirm that they are 21 or older. Identity verification (KYC) procedures include verification of the applicant's date of birth against government-issued identity documentation. Any account found to have been created by an individual under 21 will be immediately closed and all funds will be returned to the source payment method, subject to verification.
If you believe that tng99 has inadvertently collected personal data from a person under the age of 21, please contact us immediately at the details in Section 14 so that we may take prompt corrective action.
tng99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. When material changes are made to this Policy, we will:
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you must cease using the Platform and contact our support team to arrange Account closure and data deletion (subject to legal retention obligations).
If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data by tng99, please contact us through one of the following channels. Our support team operates 24/7 and is available in English, Bahasa Melayu, and Mandarin.
When submitting a formal data subject request by email, please include your full name, registered email address, and a description of your request. We may need to verify your identity before processing your request. Please allow up to 30 calendar days for a full response. Complex or high-volume requests may require additional time, in which case we will notify you of the expected timeline.
We are committed to operating with full transparency about how we handle your data. If you have questions that are not covered here, our support team is available around the clock in English, Bahasa Melayu, and Mandarin. You can also review our full Terms & Conditions or visit our Responsible Gambling page for related player protection information.
tng99 is strictly for players aged 21 and above only. Play responsibly.